SHIPPING INFO

We take every care to ensure that your parcel is received promptly and in immaculate condition. Delivery times may be slightly longer during busy sale periods. 

SHIPPING DESTINATIONS:

  • UK Mainland: up to 2 working days - £4.50 / Free over £50
  • EU Zone 1 (no minimum order): 3-5 working days - £11.95 / Free over £80
  • EU Zone 2 (min order £130/€150) : 3-8 working days - Free 
  • USA: 2-3 working days - £23.00 / Free over £120
  • South Korea: 4-5 working days - £14.00 / Free over £120
  • Australia & NZ: 3-5 working days - £35.00 
  • Rest of World: 3-5 working days - £35.00 / Free over £250

    EU Zone 1 countries:

    Italy, Spain, France, Germany, Netherlands, Austria, Republic of Ireland 

    EU Zone 2 countries:

    Switzerland, Croatia, Estonia, Finland, Portugal, Sweden, Norway, Romania, Greece, Slovenia, Bulgaria, Latvia, Lithuania, Belgium,  Luxembourg,  Denmark, Czech Republic, Poland, Hungary, Slovakia

    BREXIT UPDATE

    ANY EU TAX WILL BE ADDED AT OUR STORE CHECKOUT AND PREPAID ON YOUR BEHALF. BONNIE MOB WILL COVER the DUTY. YOU WILL NOT BE ASKED TO PAY EXTRA WHEN THE PACKAGE ARRIVES.

     

    IMPORTANT INFORMATION

    Local Pick Up:

    We have introduced a new LOCAL PICKUP service for all our fans and customers local to our hometown of Brighton & Hove in the UK. If you are able to pick up your order from our Hove HQ within 7 days of ordering then choose the PICKUP option at the checkout. Your order will be ready from the next working day (Please allow 3 days during sales and sample sales time).

    The address for collection is 16 Kingsthorpe Rd, Hove, BN3 5HR.

    Open 9am to 5pm, Monday to Friday.

    All Mainland UK Deliveries:

    If your delivery address is in the UK, deliveries are made with DPD. This is a fully trackable and signed for service and will take approximately 1-2 working days to arrive. 

    All deliveries require a signature on arrival. Please make sure the delivery address you provide is accessible, for example a work address.

    Please provide a mobile telephone contact number, then you will receive a text from DPD notifying you of an estimate time slot for your delivery. We will never share your details, and will only use your telephone number for delivery purposes.

    We cannot leave your order in a ‘safe place’.

    DPD does not deliver on Weekends or Bank holidays.

    If you are not at home at the point of delivery, DPD will leave a calling card. It is the customer’s responsibility to rearrange delivery or collection with the courier. DPD holds deliveries for 4 days, it then gets returned to Bonnie baby and a re-delivery charge will be incurred.

    You will receive a dispatch email which will contain a tracking reference, so you can check on the status of your delivery.

    All International Deliveries:

    If your delivery address is outside of the UK all deliveries are made either via DPD or DHL. These services are trackable and we allow 2-8 working days for delivery. 

    Please make sure the delivery address you provide is accessible and the address is correct.

    We cannot leave your order in a ‘safe place’.

    If you are not at home at the point of delivery a calling card will be left. It is the customer’s responsibility to arrange collection. If the item is returned to The Bonnie mob a re-delivery charge will be incurred.

    You will receive a dispatch email which will contain a tracking reference, to enable you to check on the status of delivery.

    USA Deliveries:

    Please note our listed prices do not include States or City sales tax. Orders under $800 can enter duty free into the USA as per the Deminimis* rate.*( DHL Official website)

    South Korea Delivereries

    We Require a personal customs code to accompany your Order paperwork

    UAE Deliveries:

    For deliveries going to the UNITED ARAB EMIRATES, please make sure to provide a P.O. BOX as we find sending orders without this always get returned to us.

    Import Tax:

    Deliveries may be subject to an import tax, dependant on your delivery country (we do not have control over this and all charges are the responsibility of the recipient). ( please note any EUROPEAN Tax is added at checkout and is prepaid on your behalf)

    For our Returns Policies, please click here >

    *The bonnie mob cannot be held responsible for delivery delays caused by couriers on the run up to Christmas or by unforseen delays relating to Covid 19.

     

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